Refund policy
REFUND & RETURN POLICY
Last updated: June 2026
At stitched.by.kevin, every bag is handmade with care
and attention to detail. We want you to love your order.
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OUR GUARANTEE
If your bag arrives damaged, defective, or not as
described, we will offer you a full refund or a free
replacement. No questions asked.
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ELIGIBILITY FOR REFUND
To be eligible for a refund, you must:
- Contact us within 48 hours of delivery
- Provide a clear photo of the issue
- Send your request to: kevincrochetbags@gmail.com
Refunds are NOT accepted for:
- Change of mind after purchase
- Slight color variations due to screen settings
- Minor differences in flower placement
(each bag is unique and handmade)
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REFUND PROCESS
Once your request is approved:
- Refund issued within 5-7 business days
- Returned to your original payment method
- You will receive a confirmation email
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RETURNS
We do not require you to return the item
for damaged or defective claims.
For all other return requests, please contact us
at kevincrochetbags@gmail.com before sending
anything back.
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EXCHANGES
We do not offer direct exchanges at this time.
If you wish to order a different color or size,
please place a new order.
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CONTACT US
For any questions regarding your order or
this policy, reach out to us at:
📧 kevincrochetbags@gmail.com
We typically respond within 24 hours.
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stitched.by.kevin
Handmade with love, one stitch at a time.